Service Delivery
1.1 Contribute to day, evening and weekend shifts responding to existing and potential
service user needs.
1.2 Actively participate in the on-call rota.
1.3 Respond to referrals from individuals and from other agencies including police, social
services, housing emergency duty teams and other statutory and voluntary agencies.
1.4 Carry out immediate assessments to ensure an appropriate service is offered to people
who are referred.
1.5 Ensure a safe, secure and supportive living environment to all service users.
1.6 To actively participate in handovers as required.
Service User Support
2.1 Welcome new and potential service users to Valley House.
2.2 Support service users to assess their own needs including housing, health, training,
leisure and emotional support.
2.3 Advise on personal budgeting and debt management; assist in dealing with benefit
claims where appropriate.
2.4 Offer advice and guidance regarding appropriate services with Valley House or
externally.
2.5 Act as advocate on behalf of service user.
2.6 Enable service users to interact positively with each other and their local community.
2.7 To support service users to identify risk and needs and devise safety and support plan.
Healthcare / Socialcare
£¤15,000.00 - £¤20,000.00 Per Annum
Employer James, Recruitive